Overview of the Problem
Analytical tools often come with promises of improved performance and transformative insights. However, without dedicated human support, these promises can fall flat. Users may struggle with tool configuration, report generation, and the nuanced understanding of data output. The resulting frustration can lead to underutilization of such tools and missed opportunities for improvement.
The Role Opus Client Success Plays
Configo Health’s Opus Client Success function operates to bridge this gap. A dedicated team of clinically trained pediatric specialists, with decades experience in children’s hospital analytics, is available to assist our clients in maximizing the use of our pediatric hospital benchmarking analytics platform, Opus. From configuration of custom reports to reflecting your hospital’s operational structure within Opus, our team is here to guide you. Training is provided to ensure your team is confident in using the system and interpreting the insights it generates. After your team is onboarded, our Client Success team will meet with you on a regular basis to ensure continued alignment.
Value Created by Opus Client Success
- Custom Configuration: Our client success team ensures Opus mirrors your hospital’s unique operational structure, making the data output intuitive and easily actionable.
- Tailored Reports: The team helps create custom reports, providing insights specific to your hospital’s requirements, saving time and improving data relevancy.
- Empowerment through Training: With regular training sessions, your team is empowered to use Opus efficiently, leveraging its full potential to drive healthcare outcomes.
- Improved Adoption: Ongoing human support encourages increased adoption of Opus across your organization, improving the quality of data-driven decision making.
- Continuous Improvement: The client success team’s regular interactions offer opportunities for ongoing enhancements to the platform based on your feedback and needs.
Configo Health understands the value of human support in the effective use of an analytical tool like Opus. Our Opus Client Success function works hand-in-hand with your team, enabling you to get the most out of Opus and driving improvements in pediatric healthcare. By understanding and addressing the challenges unique for children’s hospitals in pediatric analytics, we can work together to drive towards a future where every child has an equal chance for the best health outcomes.